Can my customer see where the driver is?

No. The tracking link shows the trip: the stops, the agreed window and the progress. Never the driver's position.

Does my customer need an account?

No. The link works without an account. If a customer wants to see more, such as proofs of delivery and invoices, you can give access to the customer portal.

Feature

A tracking link, so nobody has to call about the freight.

"Where is my freight?" is a call that comes back every day. With a tracking link your customer checks for themselves, without an account. You switch it on per trip and pass the link on however you like.

What your customer sees

The reference number and how far the trip is: stop so many of so many.
Per stop the place, and whether the stop is done, the truck is there now or on its way there.
The agreed time window, the planned time, and the arrival and departure times once they exist.
A message box to let the planner know something. The planner's reply appears on the same page; what the customer wrote does not.
The page is in the language of your customer's browser.

Where the link stops

A tracking link works until thirty days after delivery. A cancelled trip shows nothing, and you can revoke the link per trip. Search engines do not index the page.

What it does not do

Your customer never sees the driver's position, and there is no map. The driver shares location with the employer, not with everyone who gets a link.
There are no street addresses and no driver name on it.
There is no calculated arrival time: the page shows the agreed window. Without a window it promises nothing.
The link does not go to your customer by itself. You pass it on, by email or message.
The page does not refresh by itself. Your customer reloads for the latest state.

How the driver app works

Frequently asked questions

Can my customer see where the driver is?: No. The tracking link shows the trip: the stops, the agreed window and the progress. Never the driver's position.
Does my customer need an account?: No. The link works without an account. If a customer wants to see more, such as proofs of delivery and invoices, you can give access to the customer portal.
How long does a tracking link work?: Until thirty days after delivery. A cancelled trip shows nothing, and you can always revoke the link.

Fewer calls, same customer.

Try Trajenda for 14 days and send your customer the first tracking link.

Try it free for 14 days See the price