Extra work and waiting time on the invoice, not forgotten.
Two hours waiting at a dock, a second delivery attempt, an hour of hand unloading: it is chargeable and in practice it disappears, because nobody remembers it exactly a week later. In Trajenda it is recorded at the stop.
Waiting time
- At every address the driver taps the status buttons. Every tap records the time, even without signal. Waiting time per visit runs from arrival to departure.
- Per customer you set the free time (two hours by default), the rate and the unit (per started hour by default).
- On the invoice, waiting time beyond the free time becomes a line, with the times per visit as evidence. Per customer you can also print a waiting-time overview for a period.
Extra work
- At the stop the driver records what extra happened: sorting, hand unloading, a second attempt, an extra stop, waiting for papers, crane unloading, cleaning or something else. With minutes, a quantity or a remark, and a photo if wanted.
- The driver sees no amounts. Per type you set one rate for the whole company under Settings, per hour (rounded up to quarter hours) or per piece.
- On the draft invoice you pull in the open extra work with one button: one line per item, in the customer's document language. After that it is marked as charged and is not included a second time.
- What is not on any invoice yet, you see under Figures, in the block for extra work not yet charged.
Why the facts are fixed
What the driver records does not change: type, minutes, quantity and remark. Only whether it has been charged is tracked later. So nobody can turn forty minutes into twenty afterwards, or the other way round.
What it does not do
- Trajenda does not decide what you may charge. That is in your agreement with the customer.
- We do not fill in any amounts, because we do not know what you charge. A rate of zero also charges zero; the screen warns as long as a type is not filled in.
- Recording extra work needs signal. The status taps for waiting time do work without signal, up to twelve hours back.
Frequently asked questions
- How does waiting time get onto the invoice?
- Per customer you set free time, rate and unit. When invoicing you pick the trips; waiting time beyond the free time becomes a line, with the times per visit as evidence.
- Does the driver see what the extra work earns?
- No. The driver only records what happened. Rates and amounts are only on the office side.
- Can extra work be invoiced twice?
- No. As soon as it is on an invoice, it is marked as charged and is not included again.
What you do ends up on the invoice.
Try Trajenda for 14 days with your own trips. Waiting time and extra work land on the trip by themselves.